Harcourts Australia Launches ‘PM +5 Program’ to Drive Structure, Discipline, and Growth in Property Management

Harcourts  Head of Property Management - Karmen Costigan

Harcourts Australia is proud to announce the launch of its new PM +5 Program, a strategic initiative designed to supercharge growth within its Property Management division.

Led by Head of Property Management, Karmen Costigan (pictured), the programme introduces a rigorous framework of support and accountability, , aiming to help every office achieve significant rent roll growth and increased profitability.

Property management can be a tough gig, and often, the path to growth gets lost in the daily grind.

The PM +5 Program changes that dynamic by moving away from generic advice and towards bespoke, actionable planning.

“We’re not just sending out a PDF and hoping for the best,” says Karmen Costigan. “We’re getting in the trenches with our business owners. We know that real growth comes from structure, discipline, and accountability.

It might not sound sexy, but it’s the secret sauce to building a rent roll that actually delivers.”

<strong>A Hands-On Rollout Plan</strong>

The strategy is built on three core pillars:

<strong>Customised Action Plans:</strong>

Recognising that no two markets are the same, every office will have their own PM +5 Program tailored to their specific goals and team dynamics.

<strong>Active Partnership:</strong>

We will work directly with offices to set goals and build immediate action plans, ensuring alignment with broader business planning.

<strong>Relentless Accountability:</strong>

This isn't a ‘set and forget’ exercise. Offices will engage in frequent check-ins—more often than the standard quarterly reviews—to ensure milestones are met and momentum is maintained.

<strong>About the Initiative</strong>

The PM +5 Program represents a shift towards a more disciplined culture within Harcourts Property Management.

By focusing on small, consistent gains—+5 PUM—the network aims to achieve significant aggregate growth through partnership and shared effort.

“We are committed to having this programme fully operational in every office by 31 March 2026, aligning perfectly with the Harcourts financial year.”

“We’re building a culture where we hold each other to a higher standard,” Costigan concludes.

“If we stick to the plan and support one another, the results will follow.”

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