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What if I told you that some of the most successful decisions I've made as CEO came not from spreadsheets or market analyses, but from that peculiar feeling in my stomach that whispered, "This is right"?

Have you ever lost a listing you were sure you had in the bag? I certainly have. The initial sting is sharp, isn't it? It’s tempting to spiral into what I call ‘Why Mode’ – a rabbit hole of questions like, “Why did the vendor choose another agent?”, “Why didn’t my presentation land?”, or even, “Why does this always happen to me?”

There is a shift underway inside Australian real estate that is not being spoken about openly. It is not showing up in clearance rates or headline sales figures just yet.

There has been significant discussion across the Victorian real estate sector this week following news of proposed changes to auction laws, including a suggestion that agents and vendors may be required to publish the reserve price one week before auction.

The Victorian Government has fired the first shot in what could become one of the biggest regulatory shifts the auction sector has seen in years, announcing its intent to mandate the publication of reserve prices seven days before auction day.

Everyone wants to feel part of something meaningful. We all want to show up each day knowing we contribute to a team that values us. That sense of belonging inspires us to be the best version of ourselves. The real challenge for leaders is creating that feeling not just for ourselves, but for everyone around us.

It’s been years since I first read Brené Brown’s Dare to Lead, yet one line continues to echo in my mind long after finishing it: “To be clear is to be kind. To be unclear is to be unkind.”

Succession planning is an essential step for real estate principals who want to transition their business smoothly, whether to family members, existing staff, or an external buyer. Without a clear roadmap, the process can be stressful, time-consuming, and even expensive.

One Agency has unveiled a humorous, horror-themed mock movie trailer titled 'Franchise Fees' just in time for Halloween. The creative campaign uses a light-hearted, thriller-style format to shed light on a serious financial issue facing real estate principals: the significant cost of traditional franchise models.

When I touched down in Auckland on 11 October 2025, I had two goals in mind – to share insights on rent-roll performance and profitability at The PMC 2025, and to learn from the people shaping New Zealand’s property-management landscape.

The RET Trailblazer Awards celebrate the individuals and organisations shaping the future of Australian real estate. Across sales, leadership, marketing, property management, and innovation — these awards recognise those who have demonstrated exceptional creativity, courage, and commitment to progress in an ever-evolving industry.

After a decade leading Property Assist, Shannon Welch reflects on why the old “hustle harder” mindset no longer works in property management — and what sustainable success really looks like.