Ali Vaez
Managing Director, ANZ
ActivePipe by MoxiWorks
Relationship, Not TransactionWhy Your Database is a Trust-Building Tool
Gavin Staindl
Director & Licensed Estate Agent
Ray White
28 October 2026
Online webinar
11:00 AM AEDT
1:00 PM New Zealand
Online webinar
Why attend
Fewer deals means trust matters more
Clients often hear from agents only when a transaction is close. This broad-audience ANZ session shows how useful, regular contact can build trust before the next deal — and how behaviour signals can help agents decide who deserves a personal call.
- Know who to call this week: Spot the contacts in your database with a genuine reason to act.
- Win in a slower market: More stock and longer selling times mean buyers choose the agent they already trust.
- Become the trusted adviser: Move from transaction-only contact to useful, regular contact.
- Stay remembered between deals: Learn what to send, how often, and what to leave out.
- Keep the personal touch: Use automation for follow-through without replacing the agent.
45 minutes, including Q&A
Session agenda
5 min
The market right now · Ali leads
Why fewer deals make trust and the relationships already in the database more valuable.
8 min
The image problem · Gavin leads
Why contact only around a transaction can make agents appear transactional and easy to forget.
10 min
Work the database more intelligently · Ali leads
Use useful education and behaviour signals to decide who needs a personal call.
12 min
Frequency, being first, and the story · Gavin leads
Regular useful contact, the 3–6 month research window, and what quality follow-through feels like.
6 min
Growing the business, and the close · Two-voice conversation
Post-settlement communication, market reports, agent voice and a practical soft close.
4 min
Audience Q&A · Ali + Gavin
Practical questions from agents and principals.
Who it is for
Real estate agents, principals, agency leaders and marketing teams across Australia and New Zealand who want stronger relationships with the people already in their database.
FAQ
Is this a sales presentation?
No. This is a practical business conversation focused on database relationships, trust, intent and useful follow-up.
Who should attend?
Agents, principals, agency leaders and marketing teams across Australia and New Zealand.
How long is the session?
45 minutes including Q&A.
Where is it held?
Online webinar.
